Bet99 Privacy Policy – Member Personal Data Protection

1Introduction

Bet99 takes seriously our responsibility to protect the privacy of every member who uses our platform. This Privacy Policy transparently explains how we handle your personal data — from how information is collected, why it is needed, who can access it, and how long it is retained.

We understand that your trust is the most valuable asset we hold. That is why bet99 has built a robust data protection system — not merely to meet legal requirements, but because we believe every member deserves to know exactly how their personal information is managed.

This Privacy Policy applies to all bet99 services including the main website at bet99.ad, mobile app, and all our official communication channels. If you have any questions after reading this policy, our customer support team is ready to assist you.

2Information We Collect

Bet99 collects several categories of information depending on how you interact with our platform. Below are the full details of the data we collect:

Information you provide directly:

• Full name, date of birth, and gender upon account registration.
• Email address, mobile number, and residential address.
• A copy of your identity document such as MyKad or passport for the KYC process.
• Payment method details including bank account or digital wallet information.
• Any information you share when contacting our customer support team.

Information collected automatically:

• Your IP address, device type, operating system, and browser version.
• Activity log data including pages visited, session duration, and in-game actions.
• General location information based on IP address (not precise GPS location).
• Cookie data and device identifiers for security and personalisation purposes.

Sensitive financial information such as credit card numbers is never stored directly on bet99 servers — it is processed through certified third-party payment gateways that comply with PCI-DSS standards.

3How We Use Your Data

Collected data is used solely for legitimate and necessary purposes to operate bet99 services safely and effectively. The following are the primary purposes for which your data is used:

• Account management: Create, verify, and maintain your bet99 account, including mandatory KYC processes.
• Transaction processing: Accurately and securely process deposits, withdrawals, and all financial transactions on the platform.
• Platform security: Detect and prevent fraud, unauthorised account activity, money laundering, and other security threats.
• Legal compliance: Meet applicable legal and regulatory obligations, including anti-money laundering (AML) requirements.
• Experience personalisation: Tailor content, promotions, and game recommendations based on your preferences and activity patterns.
• Service communications: Send important notices relating to your account, transactions, security updates, and policy changes.
• Customer support: Resolve complaints, enquiries, and support requests more efficiently.
• Platform improvement: Analyse usage patterns in aggregate to improve service quality and user experience.

Bet99 does not use your data to make automated decisions that materially affect you without human involvement. Any significant decisions such as account suspension involve manual review by our team.

4Sharing Information with Third Parties

Bet99 does not sell or transfer your personal data to third parties for marketing purposes. However, there are limited situations where we may need to share certain information:

Trusted service providers: We work with carefully selected business partners — including payment gateway providers, game software providers, and cloud service providers — who are only permitted to use your data for the specified service purposes and are bound by strict confidentiality agreements.

Legal requirements: bet99 will disclose personal information when required by law, court order, or legitimate requests from authorities in connection with investigations into financial crime, fraud, or illegal activity.

Platform protection: In cases where there is a serious threat to the security of the platform or other members, necessary information may be shared with the relevant parties to prevent harm.

In all data-sharing situations, bet99 discloses only the minimum information required and ensures that recipients are bound by data protection obligations equivalent to our own standards.

5Data Security and Protection Measures

The security of your data is an absolute priority for bet99. We continually invest in the latest security infrastructure to ensure your information is always protected:

• Data encryption in transit: All communications between your device and the bet99 platform are secured with TLS 1.3 encryption — the latest industry-recognised security protocol.
• Data encryption at rest: Sensitive data stored in our databases is encrypted using the AES-256 algorithm to ensure it remains unreadable even in the event of an unforeseen incident.
• Internal access controls: Access to members' personal data within our organisation is restricted to staff who genuinely need it, with audit logs recording every access.
• Continuous threat monitoring: Our automated monitoring system operates 24/7 to detect and respond to any unauthorised access attempts.
• Regular security testing: bet99 conducts regular penetration testing and security audits by independent experts to identify and address any vulnerabilities.
• Two-factor authentication: An additional security layer is available on all accounts to ensure only you can log in, even if your password is compromised.

While no system can be guaranteed 100% secure, bet99 is committed to applying the most effective security measures available. In the event of any security incident involving your data, we will notify you in a timely manner in accordance with our incident response procedures.

6Cookies and Tracking Technologies

Bet99 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how our platform is used. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collect information about how pages are used — such as the most frequently visited pages and error messages received — to help us improve the platform.
• Functional cookies: Save your preferences such as language, display settings, and login details (if you select "remember me") for your convenience.
• Analytics cookies: Help us understand usage patterns in aggregate, anonymised form for service improvement purposes.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the bet99 platform. For more information on managing cookies, refer to your browser's help section.

7Your Rights Over Your Personal Data

As a bet99 member, you have the following rights regarding your personal data. All requests will be processed within 30 working days:

To exercise any of the above rights, please contact our customer support team via live chat or email. We may need to verify your identity before processing your request to ensure data security.

8Data Retention Period

Bet99 only retains your personal data for as long as necessary for the purposes stated in this policy, or as required by applicable law. The general principles we follow are:

• Active account data is retained for the duration your account remains active, plus any additional period required for audit and compliance purposes.
• Financial transaction records are retained for a minimum of seven years in accordance with applicable financial legal requirements.
• Communication logs with customer support are retained for three years for reference and dispute resolution.
• Once your account is closed at your request and there are no legal obligations requiring data retention, your personal information will be deleted or anonymised within 90 days.

Data that has exceeded the defined retention period will be securely deleted using industry-recognised data destruction methods to ensure it cannot be recovered.

9Links to Third-Party Sites

The bet99 platform may contain references to third-party services such as game providers, payment gateways, or social media platforms. When you leave the bet99 platform and access third-party services, our Privacy Policy no longer applies.

Bet99 is not responsible for the privacy practices or content of any third-party websites or services. We strongly recommend reading the privacy policy of each third-party platform you use to understand how they handle your data.

All service providers working directly with bet99 — such as game software providers and payment gateways — are selected based on their security and data protection track record, and are bound by data processing agreements.

10Amendments to the Privacy Policy

Bet99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Whenever a significant change occurs, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying a clear notice on the platform's home page for at least 14 days.
• Send notification emails to all registered members for material changes.

Your continued use of the bet99 platform after an amended Privacy Policy takes effect will be deemed as your acceptance of the revised policy. If you do not agree with any changes, you have the right to close your account and request deletion of your personal data in accordance with the procedure set out in Section 7.

We recommend you check this page periodically. The latest version of the bet99 Privacy Policy is always accessible on this page.

11Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us through the following channels:

For requests relating to your data rights (access, correction, deletion), please include your full name, registered email address, and details of your request. We will verify your identity before processing any request to protect your data security. All requests will be processed within 30 working days from the date of receipt.